Welcome to our FAQ page, where we address the most commonly asked questions about adult learning. We understand that starting a new educational journey can raise various questions and we're here to provide you with the answers you need. Whether you're looking to enhance your skills, pursue a new career path, or simply explore your interests, we've compiled a comprehensive list of frequently asked questions to guide you through the process. We hope this page serves as a valuable resource, empowering you to make informed decisions and embark on a successful adult learning experience.

How can I apply?

Our friendly frontline team can support you with making an application during our opening hours. Please feel free to contact them on 02084 962 974 for further information.

When can I apply?

You are welcomed to apply at any time of the academic year. Our course listing on our website may provide a better idea of the courses we offer. Do feel free to contact us if you require further information.

What will happen after I submit my enrolment form?

You will automatically be enrolled on the course you have applied for provided you meet all our eligibility criteria and entry requirements. You will then receive a confirmation letter. Payment must be made in full prior to enrolling on a course if you do not qualify for any concession.

What are the entry requirements?

Entry requirements depend on each course. You may be asked to complete an Initial Assessment so we could make a judgment on the most suitable course/level for you.

What can I expect from the assessment session?

You will have the opportunity to ask any questions you may have with one of our helpful tutors. You will then be given a short assessment to complete. The session normally lasts for approximately an hour.

Will I have to pay course fees?

You may qualify for a free course, depending on your circumstances. If you’re on a low wage or receiving certain benefits you may qualify for a 100% or 70% concession.

How much are the fees?

The fee costs depend on each course. These are also listed on our online course listing. You may be eligible for a free course if you are on a low wage or on certain benefits.

When do the courses begin?

Courses typically begin per academic term however there are some courses which run over a 6 weeks or 12 weeks period. Please see our online course listing for full detail.

When do the courses run?

This depends on each course as there are different periods in the day during which courses run i.e. daytime/afternoon/twilight/evening. Please see our online course listing for the times of each course.

Do I require any documents when enrolling?

You will need to present a proof of address e.g. utility or any other bill, not older than 3 months, your UK bank account details and a proof of identity e.g. passport.

If I can’t find what I am looking for, what do I do?

Please call our frontline team on 02084962974 who will be able to support you further.

Is your building accessible?

All our centres are within Waltham Forest and have numerous direct tube/bus links.

What safety measures do you have in your buildings?

We have implemented various safety measures to ensure that every individual is safe. Our classrooms require staff ID for access and each learner now wear learner lanyards and staff wear their own staff lanyards.

What happens to all the information I provide?

Information provided will be kept on our system for our record in accordance to GDPR. Please visit EBS Data Protection Statement 2022-23.pdf (lbwfadultlearning.co.uk)

When will my course start?

Once enrolled, you will be placed on the next available course which you will be notified of in your confirmation letter. Our online course listing details all start and future start dates.

How long will the course last?

This depends on each course. Please see our online course listing.

How often do I have to attend?

This depends on each course. Please see our online course listing.

What is an initial assessment?

An Initial Assessment involves a Maths and English test to examine your level of understanding in each subject.

Why do I have to do an assessment?

The Initial Assessment helps us to determine which course level you should be placed on.

How much is my course?

This depends on each course. Please see our online course listing. You may be qualified for a free course, depending on your circumstances. Please call our frontline team for an examination on 02084962974.

Will it be like going back to school?

You will be returning to learning but you will find that it is not like school. We promote a friendly and warm environment where learners have the best opportunity to learn and develop their skills.

What if I get a job whilst I am on my course?

If you find employment whilst you are on the course this will not affect your course fee. If you will be working on the day you normally attend contact Reception on 020 8496 2974 and speak to our experienced frontline team as we may be able to transfer you to another class. Please don’t forget to let us know! We love to hear about our learners’ successes.

What if I work full time and the course I want is part time in the day?

We offer courses during the evening. However, we try to respond to our learners needs. Tell our frontline staff about your interest and they will put you on a waiting list. If we get enough learners for an evening course we will try to deliver one.

I have put my name down for a course and have not heard anything yet, when will I be contacted?

It may be that you are on our waiting list. Please call our frontline team on 02084962974.

I’ve been assessed, how long will I have to wait to start a class?

If you meet the entry requirements, you will be enrolled on the next upcoming course. Your confirmation letter will clarify this.

Will my learning be recognised?

All qualifications are recognised across the UK. We also hold a Celebration of Achievement at the end of each academic year to celebrate our student’s successes and achievements.

I have a question but it is not on here, who do I contact?

Please feel free to contact our frontline team on 02084962974.

Does your service offer any Safeguarding advice?

ALS strives to ensure the safety of all staff, learners and any other individual from all dangers or harm. Our Safeguarding Officer, Caroline Valentine closely inspects each Safeguarding issue and refers the issue to the appropriate individual.

Get in Touch

Whether you need to get in touch to join a course, let us know if you're unable to attend your course, raise a query, let us know your feedback or anything else, contact us using the options below. You can also talk to an adviser live by clicking on the green speech bubble in the bottom right of the screen.


020 8496 2974


Queens Road Learning Centre
97 Queens Road
E17 8QR