Our commitment to making our site as accessible as possible and providing a way for users to report issues.

Accessibility and this website

This accessibility statement applies to https://www.lbwfadultlearning.co.uk

This website is run by the London Borough of Waltham Forest. We want as many people as possible to be able to use this website. You should be able to:

  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader

We’ve also written the content of the website in plain English where possible so it is easy to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and Contact Information

If you need information on this website in a different format email adult.learning@walthamforest.gov.uk.

We will aim to reply to your request within 5 working days.

In your message, include:

  • the web address (URL) of the content
  • your email address and name
  • the format you need - for example, plain text, braille, BSL, large print or audio.

Reporting accessibility problems with this website

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email adult.learning@walthamforest.gov.uk

How we test this website

The site is regularly checked for accessibility issues as set out in to the Web Content Accessibility Guidelines (WCAG) 2.1.

We do by:

  • Using automated tools such as SiteImprove regularly.
  • Testing the site with residents and members of staff.
  • Manually checking for issues and fixing any that we find.

About the website’s accessibility

The London Borough of Waltham Forest is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

Non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons.

WCAG 1.4.3 Contrast (minimum)

Some elements of the website are not achieving the minimum contrast levels required.

WCAG 2.4.7 Focus Visible

When using the tab function navigate the website, elements of content are sometimes bypassed meaning it is not obvious where the focus is.

Text and formatting

WCAG 2.4.6 Headings and Labels

The order of headings is not always semantically correct meaning one or more heading levels have been skipped on some pages on the site. We aim to address this by providing training and direction to our content editors so they can fix content issues caused by skipped headings.


Some of the PDFs available on our site don’t meet accessibility standards. However some of our PDFs and Word documents are essential to providing our services. If you need information in an alternative format, email adult.learning@walthamforest.gov.uk

WCAG Partial conformance - Third party content

Enrolment forms and payment systems

Our online enrolment processes and forms are built and hosted using a number of third party tools. These platforms and systems may have a number of issues:

  • Some form elements are not accessible to keyboard users.
  • Keyboard focus is not clear enough.
  • Text size and contrast ratio may not be sufficient

We are working with our external partners and developers to fix these issues.

What we’re doing to improve accessibility

We launched a new version of this website in January 2022 that has improved accessibility over our previous site.

With the new site we are also:

  • Carrying out accessibility testing with local residents to see how we can make the site easier to use.
  • Training and supporting staff who publish information on the website.

We will also continue to monitor accessibility using automated and manual checks.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) by visiting the website linked below.

Preparation of this accessibility statement

This statement was prepared on 11 April 2024. It was last reviewed on 11 April 2024.

This website was last tested in April 2024 against the WCAG 2.2 AA standard. This test of a representative sample of pages was carried out by the Accessibility Monitoring Team – Cabinet Office.

We also used findings from our own testing when preparing this accessibility statement. The tools used for this testing are:

Get in Touch

Whether you need to get in touch to join a course, let us know if you're unable to attend your course, raise a query, let us know your feedback or anything else, contact us using the options below. You can also talk to an adviser live by clicking on the green speech bubble in the bottom right of the screen.


020 8496 2974


Queens Road Learning Centre
97 Queens Road
E17 8QR