Accessibility statement for Waltham Forest Adult Learning Service

This accessibility statement applies to the Waltham Forest Adult Learning Service website at

This website is run by the Waltham Forest Adult Learning Service (part of the Employment, Business and Skills team) at Waltham Forest Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website consists of text, images and hyperlinks. It also has an image slider, pdfs, MS Word documents and video content.

We know some parts of this website are not fully accessible:

  • the PDF documents are not fully accessible to screen reader software
  • the homepage slider can be navigated but might not be fully readable by all screen reader software
  • some of the title and watch links on embedded YouTube videos have low contrast

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We will consider your request and get back to you with an initial reply within five working days.

Reporting accessibility problems with this website

We want to improve the accessibility of this website.

If you find any problems not listed on this page, or think we are not meeting accessibility requirements, please email or call 020 8496 2974.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us

Email or call 020 8496 2974.

Technical information about this website’s accessibility

Waltham Forest Adult Learning Service are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations


  • Some PDFs on this website are essential to providing our services. For example, we have PDFs of our prospectus and booking/enrolment forms.
  • You cannot easily use a screen reader or adjust the content of all the pdfs on our site to suit your needs. Therefore these pdfs do not meet WCAG 2.1 accessibility requirements.
  • Instead content and forms have online alternatives. For example, there are MS Forms and/or other online versions of our booking/enrolment forms. Also all essential content from our prospectus is on this website in html.

Homepage slider

  • The homepage slider is from a plugin. The slider plugin claims to be accessible and work with full versions of JAWS and NVDA.
  • The homepage slider’s navigation controls do not have a visible focus; this means it is hard to find and activate slides just using the keyboard.
  • The text on the sliders do not change styling with text spacing. This fails WCAG 2.1 criterion 1.4.12: Text Spacing.
  • The homepage slider is primarily aesthetic: key information is repeated in the main content, via the main navigation or in the footer of the site.
  • We have added a screen reader link so users can skip the slider and go directly to the main content.

YouTube videos

  • The YouTube videos titles and watch links are low contrast and fail WCAG 2.1 criterion ‘1.4.3: Contrast (minimum)’.
  • The videos are embedded and use YouTube’s own player.
  • Each video has a heading and a title on the page: you do not need to read the YouTube title on the videos to know their content.

What we’re doing to improve accessibility

We will publish content as html, or provide alternative formats where this is not possible.

Preparation of this accessibility statement

This statement was prepared on 2 February 2022. It was last reviewed on 2 February 2022.

This website was last tested on 2 February 2022. The test was carried out by a contracted designer and user experience consultant.

We used this approach in deciding on a sample of pages to test: homepage and example pages with different kinds of content and a manual check of sample pages. Our consultant used automated testing (including WAVE Web Accessibility Evaluation Tool and Accessibility Insights) as well as manual testing using in-browser emulators.